At Oasis, we place great emphasis on meeting, and exceeding our patient's expectations. We try to ensure that all patients are pleased with their experience of our service and we take any concerns a patient may have very seriously.

If you have a concern regarding any aspect of your care, please let us know. We will do all that we can to resolve your concern to your satisfaction, both promptly and professionally.

If you would like to discuss any aspect of your care you should first contact the practice manager.

If after speaking to the practice manager, you would like to further discuss a clinical issue, you can raise this concern directly with our Clinical Director by writing to

The Clinical Director
PRIVATE & CONFIDENTIAL
Oasis Healthcare Limited
Vantage Office Park
Old Gloucester Road
Hambrook
Bristol
BS16 1GW

If you are not satisfied with our response and would like to discuss your grievance with an external body please contact the following:

NHS Patients

NHS Commissioning Board

PO Box 16738

Redditch

B97 9PT

Tel : 0300 3112233

Email: nhscommissioningboard@hscic.gov.uk

Private Patients

Dental Complaints Service

www.dentalcomplaints.org.uk

NHS & Private Patients

Care Quality Commision
Citygate
Gallowgate
Newcastle Upon Tyne
NE1 4PA

Tel : 03000 616161

www.cqc.org.uk/contact-us